Why Warranty & Support Really Matters
Whether we are buying something for personal use, or buying for a business the warranty and after support with service is likely to be a massively contributing aspect to any purchase decision. And if you are buying any product that is expensive, or has the potential to fail in a short time (such as electronics) then it makes sense to examine the warranty and service levels before you buy. Purchasing anything without a guarantee is generally not a good idea.
Firstly, the equipment from some companies might literally fail out of the box! You might want to read about quality or pricing. And what about wear and tear servicing needs? Poor support will render equipment to retirement long before its due if the support is non-existent from where you buy the system. Below we show our policies about guarantees and service and support, but also discuss how any customer could easily end up with problems from other companies that could render equipment to be thrown away - literally! Avoid any products without warranty and be aware that some products are illegal.
Why our warranty and support is the best out there
First of all, our company is now in its 30th year of trading or longer, and all of the products we sell have always needed great support. But there's more, our managing director came from the service sector and has always had a very high regard for offering the highest levels of support there is. But also our company offers longer warranty than any other company selling LRS equipment or indeed other paging systems in general! Let's examine below the benefits of what we offer:
- Warranty or guarantee: LRS products are built up
to a standard and not down to a price. Factually our
failure rates here in the UK are exceedingly small
and typically we see around 0.3% failure rate within
the warranty period. That equates to around one in
three thousand failures which in the grand scheme of
things is minuscule.
It's why we offer a full three year guarantee period for failures from manufacturing defects. No other company selling similar equipment comes near. If any of our products fail throughout the support period then we can repair or replace any device; if we do replace the product then the old one is returned back to LRS Dallas but importantly never comes back to the UK. - Service and support: If you have a problem, we
want to know! We employ technicians that can resolve
every problem that you might have while under our
extended cover no matter what the problem. Remember
that we are a manufacturers office, not some
distributor or sole trader as all of the other
competitors out there are. Our support for
manufacturing defect issues is free of charge.
- Out of guarantee support: If you need extra pagers or other equipment then we have it all at our disposal for immediate free configuration and supply for next day delivery. Paging systems from us are designed to last a very long time; some of our customers have operated systems for over 12 years so longevity is built right in to the designs. But if you need replacement pagers for example we're waiting to help in every way we can.
Are Chinese companies guarantees really any use?
Most concerning are the low quality Far East and Chinese product sellers and manufacturers that are now flooding the UK market; and most likely the rest of the world too. Scarily, while you might appear to purchase equipment from companies like eBay or Amazon, in reality those types of companies mentioned are acting as agents and are NOT the seller. In these circumstances any warranty could be a problem. Let's examine what the typical position is:
- Guarantee: You will often find that Chinese
companies selling over the internet show in their
text that there is a 1 year warranty, but sometimes
its less and we have seen examples of just 90 days
cover. Some of those sellers appear to operate from
UK companies, but often when you investigate the
supplier, the company (we'll call it that) has an
extremely bad record at companies house (the
government website to check companies financials).
However, most Chinese suppliers have an address in
China! What did you expect? The problem is, that
when your cheap Chinese paging system fails (and it
will) you will have to ship it back to China for
repair. The shipping alone will render the equipment
usually to be discarded by the customer. It makes
any commentary about warranty on those products
redundant, just like the purported original
warranty. Then there's the language barrier. It can
be extremely difficult to communicate any problems
you have. English is far from the default language
in China and generally, at best, contacts often have
a sort of 'pigeon English' understanding of what you
are saying. Misunderstanding is commonplace.
So you have a case in law? right? Well actually you might or might not; but step back one moment and consider why any Chinese company at the other side of the world has to abide by the laws in your country? They do not. Over and over again we have seen dangerous systems, solutions that don't work from new and other really bad things like safety issues, but those Chinese companies simply keep on making and supplying equipment to that standard and frankly they don't care. After all, it is you or your company that will be prosecuted as the importer of the equipment if someone gets injured or killed. - Support and service: Being based in China It's
not hard to figure out what the support and service
will be like. While you might have received the
paging system in 'just a few days' from the 'agent',
that won't be the case when you need warranty
support. Expect up to 28 days delivery on any single
items from China or the Far East, that is, if they
even bother to reply to your request.
- Out of warranty?: Even if the pager system
reaches an 'out of warranty' time then other
problems still exist. Have you ever noticed that
those types of devices from Chinese makers change
pretty quickly over time. Even in a short six
months, your purchased equipment may not even be
made any longer! Some of those companies literally
design obsolescence in to the product, but the
undeniable truth about 'oh your system is no longer
made' will render any support (if you were lucky
enough to get any) as dead as a dodo.
It all seems a nightmare when buying cheap Chinese paging systems whether for customers, waiters or regular staff... and it is!
However if you buy from our company it's easy to surmise the benefits as below:
- A three year warranty against manufacturing defects
- Full service and support right here in the UK
- Out of warranty service and repairs with a fast turnaround if necessary
- Trained technicians for free support
- We will have your systems available for many years with support
- We will be here still trading if you need any type of support or service
- All of our products are completely safe and adhere to all UK legislation
- We will beat ALL 'like for like' paging system prices.
So for complete peace of mind step back and consider the points raised above and contact Long Range Systems UK Ltd for what is really the best solutions with full support that there is!